Shipping

Every order from L'Autre Vie is prepared with care and dispatched in our signature packaging. We ship worldwide.

Complimentary Shipping

We offer complimentary standard shipping on all orders over $150 CAD within Canada, and over $200 CAD for international orders.

Delivery Timelines

  • Canada: 3–7 business days
  • United States: 5–10 business days
  • International: 7–21 business days, depending on destination and customs clearance

Orders are processed within 1–2 business days. You will receive a confirmation email with tracking information once your order has been dispatched.

Duties & Customs

International orders may be subject to import duties and taxes upon arrival in the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping fee. We are unable to predict or control these charges.

Packaging

Each fragrance is packaged in our signature green gift box, designed to arrive as a complete unboxing experience. We do not include price information inside the parcel, making every order gift-ready.

Returns & Exchanges

We want you to feel confident in every purchase. If for any reason you are not satisfied, we are here to help.

Return Policy

  • Returns are accepted within 14 days of delivery.
  • Items must be unused, unopened, and in original condition with all packaging intact.
  • Due to the nature of fragrance, we are unable to accept returns on opened or used products.
  • Personalized or limited-edition items are final sale.

How to Initiate a Return

To begin a return, please contact us at hello@lautrevie.com with your order number and reason for return. Our team will respond within 2 business days with instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to the original payment method within 7–10 business days. Original shipping fees are non-refundable.

Exchanges

We do not offer direct exchanges. If you wish to purchase a different fragrance, please initiate a return and place a new order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with a photograph of the issue. We will resolve it promptly at no additional cost to you.

For all inquiries, please reach out to hello@lautrevie.com. We aim to respond within 2 business days.